Scania
Workshop Suit
Problem Statement
Scania needs a seamless, paperless system to speed up vehicle servicing and repairs by providing real-time, online access to diagnostic information and integration with the Dealer Management System.
My Role
As a senior designer, I brainstormed and designed solutions with a larger UX team and 7 product owners to create efficient, tablet-friendly SWS services based on market needs.
Team
I worked closely with 6 UX designers, 4 development teams, and 7 product owners, ensuring continuous collaboration with other departments as part of the ecosystem.
Tools & Practices
I used Figma for design, Figma Jam/Miro for brainstorming, Jira for Agile project management, and Hotjar for user research, along with conducting global user interviews.
Research
Methods
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Scania UX employs its own frameworks to thoroughly understand users and deliver premium experiences. We have continuous knowledge exchanges between different teams to enhance the quality of our research.
Design & Development
Scania UX follows a structured design and development process to create user-centric solutions. By utilizing Figma for design and Jira for Agile project management, we ensure efficient and collaborative workflows.
Testing & Iteration
Scania UX emphasizes rigorous testing and continuous iteration to ensure optimal user experiences. We conduct usability tests with real users to gather valuable feedback on our designs.
Designs
In case you are wondering!
As you might imagine, this is a critical system restricted to select users. If you're interested and want to learn more, just let me know. I'll secure the necessary permissions and explain everything in detail.
